Privacy Policy
Effective Date: September 23, 2026
Nova Towing & Recovery LLC respects your privacy and is committed to protecting the personal information you provide through our website.
Information We Collect
The only personal information we retain is information voluntarily submitted through our Cost Estimation form and our Contact form.
Cost Estimation form: this may include information necessary to review your request, provide an estimate, and contact you regarding the requested towing, recovery, or roadside service.
Contact form: your name, phone number, email address (optional), and the message you write. Contact form messages are delivered to our business email inbox.
How We Use Your Information
Information submitted through the Cost Estimation form or Contact form is used only to:
- Review and respond to your request or message
- Prepare a service estimate
- Contact you regarding your inquiry
- Coordinate requested towing, recovery, or roadside services
We do not sell your personal information.
Data Retention
Personally Identifiable Information (PII) submitted through the Cost Estimation form is retained for a maximum of one year.
After one year, all personally identifiable information associated with the submission is deleted.
Contact form messages are kept only as long as needed to handle your inquiry, and can be deleted on request as described below.
Requesting Early Deletion
You may contact Nova Towing & Recovery at any time and request that your personal information be deleted before the one-year retention period has ended.
Once we receive and verify a valid deletion request, we will remove the applicable personal information from our records, subject to any legal obligations that may require us to retain certain information.
Data Security
We take reasonable measures to protect personal information submitted through our website from unauthorized access, misuse, loss, or disclosure.
However, no electronic system or online transmission can be guaranteed to be completely secure.
Third-Party Disclosure
We do not sell or rent personal information collected through the Cost Estimation form or the Contact form.
Information may be disclosed only when necessary to operate our services, comply with applicable law, or respond to a lawful request from a government or regulatory authority.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, or data practices change.
Any updated version will be published on this page with a revised effective date.
Contact Us
For questions regarding this Privacy Policy, or to request access to or deletion of your personal information, contact:
Nova Towing & Recovery LLC
Romeoville, Illinois
Phone: (815) 323-6000
Website: novatowus.com
Email: contact@novatowus.com